More electricity to customers: Can look for relief for invoice delay | Jaipur News

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JAIPUR: Next time you do not obtain an electricity invoice on your bill-related complaint isn’t addressed in earnest, you can place the discom from the pier and seek reimbursement.
The Union power ministry has introduced the Draft Electricity (Each of Consumers) Rules, 2020 which has eased how power is provided to customers and offers them a bunch of different services.
The ministry has set the draft of these principles for stakeholders and comments consultation and plans to execute it within customer charter initiative.
According to the draft principles, discoms are made accountable to compensate customers for no source of power past a specific duration, amount of interruptions in supply, time required for getting a power connection, disconnection and changing.
The thought was to provide rights to the user to search 24×7 power distribution in their houses and supply them a reimbursement for any deviation from the specified goal, based on principles.
The brand new consumer rights principles also suggest to compensate power users when discoms delay in updating their personal information or change of loading variable in their own supply.
It might define a deadline for repair of faulty meters and fix any voltage-related troubles.
The draft principles, which have been delivered to all discoms and transcos for remarks, have given the quantity of compensation could be dependent on the individual power fees It’s, however, stated if discoms delay in serving power invoices outside 60 days, customers would have to be provided a lien on invoices between two and five percent or an amount determined by the commissions.
To make the procedure simple for customers, the draft principles provide that discoms would put up an internet centre for registration of criticism and payment of compensation within six weeks of this notification of the principles from the commissions.
Additionally the reimbursement will be corrected against present or prospective bills of a customer sense that reimbursement would come in the power accounts of customers with discoms rather than to their bank account.
The rules also provide that customers might need to pay through internet medium just for electricity bills of over Rs 1,000.
When a customer gives prior advice in writing regarding his continuing absence from the home, the discom wouldn’t send detect or provisional bill to the customer provided he pays the fixed fees beforehand. The customer would get interest on loan.
The discoms would also set up customers grievance redressal forum to ease users.

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